Support

For purchases, progress or a technical issue, start with the information below. Contact us if you still need help.

Contact

Email contact@secondsignal-game.com
Purchases and restoration

The first three repairs are free. The permanent full-game purchase is handled by Apple; the price shown in the app depends on your country or region.

To recover a purchase, use the same Apple Account you used to buy it and choose “Restore Purchases” on the game’s purchase screen. Internet access is required to verify the transaction and access. If a purchase is pending or verification fails, try again later; do not make another purchase to resolve the error.

Connection and repair access

Internet access is required to check access to both free and paid repairs. A network error should not erase your saved repair.

Check your connection, then try again. Use an official, up-to-date version from TestFlight or the App Store, depending on the available channel. If the issue continues, contact us with the message shown.

Progress and iCloud

Your progress is saved on your device first. iCloud synchronization uses your private iCloud database and can retry later when the network is unavailable.

To recover progress on another device, use the same Apple Account, enable iCloud for the game and let the devices connect. Synchronization may take time. Game Center is optional.

Accessibility and audio

Game information remains available through text and visual cues when sound effects are muted. The game uses nonverbal effects and instrumental music, with no spoken dialogue.

VoiceOver is the iOS screen reader, separate from the game’s audio. Tell us about a label, control or piece of information that is difficult to use, including the relevant screen and your accessibility settings.

Report an issue

Email us with your device model, iOS version, game version, selected language, any error message and the steps needed to reproduce the issue.

A screenshot may help but is optional. Hide personal information. Never send passwords, payment card details or a complete purchase receipt.

Requests about your data

For a privacy question or deletion request, email the contact address above. We may ask for the minimum information needed to locate the service’s pseudonymous records.

Do not send passwords or payment details. The privacy policy explains service data, private saves and retention periods.